It seems intuitive, but it is not enough to say the right words. The tone of voice, body language, and words are always communicating to others your true intentions. What we believe invariably affects what we do. What we do speaks louder than words (to borrow the colloquialism). Next time you are in a crucial conversation, stop and ask yourself, “Am I honoring this person? Can I let go of hostility?”
With the shout of “Action!” John walked onto the set, hit his mark, and delivered his opening line: “You said you’d have product to me by noon, but it never arrived. What happened?” Note: the script we had written contained no inflammatory words, insults, threats, or attacks—just a simple description of the problem followed by a diagnostic question. John delivered the correct words—no problem there—but he said them with such force and disgust that the other actor nearly melted.