Explore Madsbjerg’s insights on unbiased observation and Henderson’s take on how ideologies, not luxury, define social classes in this thought-provoking article. Discover a fresh perspective on societal dynamics and class distinctions.
The relationship between the employee and their manager is one of the most important in the company. Trust produces a positive effect on problem solving, performance, citizenship behavior, cooperation, and communication. Yet what is trust and what ways can an organization build the trust necessary to realize these outcomes? Trust is a social phenomenon where…
Crucial Learning’s Six Sources of Influence Model
Data Models describe what will form the basis of the structure of the product. During the second phase of Goal-Directed Design (GDD), the team creates models describing the data from their research. One of the most critical is the persona which describes the users. Data Models are another and describe how the users’ mental models integrate together.
… A Computer! Going to the doctor has its administrative challenges. My children recently had their yearly check-ups—meaning filling out 4 identical online forms. These are the same form my wife filled out online last year. Adding insult to injury, we had to fill it out again on paper because of a technical issue. This…
The Continuous Discovery and Delivery (CDD) is one model to capture the design process. It is similar to a Lean UX approach in its etic perspective and to a Double Diamond process in its structure. The product manager leads a team continuously through these 5 stages: Product Discovery Product Discovery is the first stage in…
Copy/paste formulas to get the Net Promoter Score (NPS).
Bones and muscles work together to enable a body to move. They are different, yet would fail apart without each other. Muscles propel and activate motion, yet must have something to push against to do so. Bones cannot move on their own, yet provide structure so that when the muscle pushes against it, the bone…
